Policies

RETURNS POLICIES

We have a 7 day returns policy for change of mind of all items listed on our website (not for custom orders). Unfortunately we are unable to cover postage costs on any returned items. 

To qualify for a return your items must be in the same condition that you received them, unused and in their original packaging along with your receipt. 

Once we have received your goods and it's been approved, a refund will be supplied or you can exchange for the same value. Any additional cost will need to be paid in full along with postage costs before your order will be posted.  

NON REFUNDABLE ITEMS 

Sale or customised items are non refundable. 

DAMAGED GOODS  

All our goods are safely wrapped when posted, but on the rare occasion that your goods arrive damaged, we will be more than happy to replace the broken item as long as we have been notified within 24 hours of you receiving them. Please follow the below instructions. 

• Email us: pastelandstone@outlook.com.au to inform us of the damaged item within 24 hours of receiving your goods
• Explain the problem with your order along with your receipt. 
• Take a photo of the broken item as well as the packaging it was received in. 

Once we have received these details we will discuss a replacement of the damaged item. 

PLEASE NOTE

As all of our goods are made to order and hand poured in batches, colour may differ slightly. Every care is taken to produce the best quality in each and every product. Due to the nature of the materials we use, some small imperfections like bubbles may be visible but doesn't effect the product in any way. This is the character of the product and these small imperfections are not defects and will not be classed as damaged.